Refund Policy
Refund Policy
Last Updated: December 2025
1. Overview
This Refund Policy applies to all purchases, subscriptions, and transactions made through Tarmac and Toast (“we”, “us”, or “our”) by all users. By making a purchase or using paid features, you agree to this policy.
2. Subscription Refunds
2.1 All Subscription Types
This policy applies to all subscription services offered by Tarmac and Toast, including but not limited to:
– Track Pro subscriptions (for race track businesses)
– Business Pro subscriptions (for automotive service businesses)
– Premium user subscriptions (Garage Access, Crew Tier, Pit Lane VIP, Apex Elite)
– Any other paid subscription tiers
Subscription Terms:
– Monthly Subscriptions: No refunds for monthly subscriptions once payment is processed
– Annual Subscriptions: Refunds may be available within 14 days of initial purchase, subject to the conditions below
– Cancellation: You may cancel your subscription at any time, but cancellation does not entitle you to a refund for the current billing period
2.2 Refund Eligibility
Refunds for annual subscriptions may be considered if:
– Request is made within 14 days of the initial subscription purchase
– The subscription has not been used extensively (less than 25% of the subscription period)
– Technical issues prevent you from using the service (and we cannot resolve them)
– Duplicate charges or billing errors occurred
2.3 Non-Refundable Situations
Refunds will NOT be provided for:
– Monthly subscription renewals
– Subscriptions cancelled after 14 days from initial purchase
– Subscriptions that have been used for more than 25% of the billing period
– Change of mind or no longer needing the service
– Violation of Terms and Conditions resulting in account termination
– Failure to use the service due to user error or lack of understanding
2A. In-App Purchases and One-Time Payments
2A.1 In-App Purchases
– In-app purchases (coins, credits, premium features) are generally non-refundable
– Refunds may be considered for duplicate purchases or technical errors
– Contact support within 48 hours of purchase for refund consideration
2A.2 Featured Listings and Promotions
– Payments for featured marketplace listings are non-refundable once the listing is live
– Refunds may be available if the listing fails to go live due to technical issues
– Contact support immediately if your featured listing does not appear
2A.3 Premium Features
– One-time payments for premium features are non-refundable
– Refunds may be considered if the feature is unavailable due to technical issues
3. Marketplace Transactions
3.1 Buyer Protection
– Tarmac and Toast provides a platform for users to buy and sell car parts
– We are not a party to transactions between users
– Refunds for marketplace purchases are handled directly between buyers and sellers
– We encourage users to communicate and resolve disputes amicably
3.2 Seller Refund Obligations
– Sellers are responsible for their own refund policies
– Sellers should clearly state refund terms in their listings
– Sellers should honor refunds for items that are:
– Not as described
– Damaged during shipping
– Not received by the buyer
3.3 Dispute Resolution
– Tarmac and Toast may assist in dispute resolution but is not obligated to provide refunds
– Users should attempt to resolve disputes directly first
– We may investigate reports of fraudulent activity
– We reserve the right to suspend accounts involved in fraudulent transactions
4. Event Fees and Tickets
4.1 Race Track Events
– Event fees are set and collected by event organizers (race tracks)
– Refund policies for events are determined by the event organizer
– Tarmac and Toast is not responsible for event refunds
– Contact the event organizer directly for refund requests
4.2 Cancelled Events
– If an event is cancelled by the organizer, refunds are at the organizer’s discretion
– Tarmac and Toast will assist in notifying attendees of cancellations
– We are not responsible for refunding event fees
5. Processing Refunds
5.1 Request Process
To request a refund:
1. Contact us at [email protected]
2. Include your account email and transaction/subscription details
3. Explain the reason for your refund request
4. Provide any relevant documentation (receipts, screenshots, etc.)
5.2 Review Period
– Refund requests are reviewed within 5-7 business days
– We may request additional information to process your request
– You will be notified of the decision via email
5.3 Refund Processing
– Approved refunds are processed within 10-14 business days
– Refunds are issued to the original payment method through Walletdoc
– Processing times may vary depending on Walletdoc and your bank
– You will receive email confirmation when the refund is processed
– Refunds for annual subscriptions may take up to 14 business days to appear in your account
6. Payment Provider Policies
6.1 Walletdoc Payment Processing
– Payments are processed through Walletdoc, our secure payment gateway
– Refund processing times may be subject to Walletdoc’s policies
– We are not responsible for delays caused by Walletdoc’s processing times
– Refunds are processed through the same payment method used for the original transaction
– Walletdoc handles all payment security and PCI compliance
6.2 Currency
– All refunds are processed in South African Rand (ZAR)
– Exchange rates and fees may apply for international transactions
– We are not responsible for currency conversion fees
7. Chargebacks
7.1 Chargeback Policy
– Initiating a chargeback may result in immediate account suspension
– We will investigate chargebacks and may dispute them
– Please contact us first to resolve issues before initiating a chargeback
– Chargebacks may result in permanent account termination
8. Special Circumstances
8.1 Technical Issues
If technical issues prevent you from using Tarmac and Toast or any paid features:
1. Contact support immediately at [email protected]
2. We will attempt to resolve the issue
3. If we cannot resolve the issue within 30 days, a refund may be considered
4. Refunds are only available for the affected subscription or purchase period
5. This applies to all users, regardless of subscription tier
8.2 Billing Errors
– If you are charged incorrectly, contact us immediately
– We will investigate and correct billing errors
– Refunds for overcharges will be processed promptly
– Duplicate charges will be refunded automatically
9. Changes to Refund Policy
– We may update this Refund Policy from time to time
– Changes will be posted on this page with an updated “Last Updated” date
– Material changes will be notified through the app or email
– Continued use of Tarmac and Toast after changes constitutes acceptance
10. Contact for Refunds
For refund requests or questions about this policy:
Email: [email protected]
Subject: Refund Request
Response Time: 5-7 business days
Please include:
– Your account email and username
– Transaction or subscription details (receipt number, date, amount)
– Reason for refund request
– Any relevant documentation (screenshots, error messages, etc.)
11. Consumer Rights
This policy does not affect your statutory rights as a consumer under South African law. If you believe your consumer rights have been violated, you may contact:
National Consumer Commission
Website: www.thencc.org.za
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By making a purchase through Tarmac and Toast, you acknowledge that you have read, understood, and agree to this Refund Policy.